Terms & Conditions
How we work with our affiliate partners
How we work with our affiliate partners
Our Terms & Conditions
The following is Appendix 4 to the general Terms and Conditions and covers the terms of affiliate membership (‘Affiliation’) with our Website. Twin Affiliate program is operated by:
Twin Curacao N.V.
Schout Bij Nacht Doormanweg 40
Director: E-Magnus N.V.
Company Registration Number: 144095
1.1 Affiliation offers technical and commercial means to track groups of players referred by a person and to remunerate the referrer in regards to those players.
1.2 Affiliation is open for individuals of 18+ years of age and companies having appropriate means to refer players (the
1.3 These terms and conditions may be
amended from time to time, and whilst we shall do our best to update you, it is
up to the Affiliate to follow such changes.
2.1 By completing and accepting the Twin Affiliate Application the Affiliate accepts all the terms and conditions of the Agreement.
2.2 This Agreement shall be binding on the Affiliate once the Twin Affiliate Application has been submitted but shall not be binding or enter into effect in relation to Twin until Twin approves the Twin Affiliate Application.
2.3 The Company shall evaluate the Twin Affiliate Application hereby submitted and shall notify the Affiliate via email whether the Affiliate Application is accepted or not.
2.4 The Company may, at its sole discretion, refuse any applicant Affiliate and/or may at any time close any Affiliate’s account, and hence terminate the relationship, to comply with Twin’s
policy and/or to protect the interests of Twin. If the Affiliate is in breach of this Agreement the Company may besides closing the Affiliate’s account take any other steps at law to protect its interests.
2.5 It is the Affiliate’s responsibility to provide the Company with accurate personal information. Provision of false information may result in immediate closure of the account and forfeiture of any balances.
2.6 Once successfully registered as a Twin
Affiliate, access will be given to Twin banners, texts and images in the Media Gallery in the account. The Affiliate may place marketing material on his / her site and / or utilize them via email and / or direct marketing. The Affiliate may not alter any of the Approved Marketing Materials without our prior written
consent. Should there be any doubt, please contact email@example.com. Any breach of this clause may result in punitive damages in accordance to law as the Company will seek to protect its interests from abuse.
2.7 It is Twin Affiliates’s policy not to accept any traffic from the following regions : United States of America (and its dependencies, military bases and territories, including but not limited to American Samoa, Cyprus, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and Virgin Islands), Afghanistan, Algeria, Australia, Bahrain, Belarus, Belgium, Bosnia and Herzegovina, Bouvet Island, British Indian Ocean
Territory, Bulgaria, Burundi, Central African Republic, Comoros, Crimea and Sevastopol, Czech Republic, Democratic Republic of the Congo, Denmark, Egypt, Eritrea, Estonia, Ethiopia, France, Greenland, Greece, Republic of Guinea, Republic of Guinea-Bissau, Holy See (Vatican City State), Hong Kong, Hungary,
Indonesia, Iran, Iraq, Israel, Italy, Ivory Coast, Jordan, Democratic People’s Republic of Korea, Kuwait, Latvia, Lebanon, Libya, Lithuania, Malaysia, Maldives, Mali, Republic of Moldova, Montenegro, Myanmar, Netherlands, New Caledonia, Nigeria, Oman, Pakistan, State of Palestine, Philippines, Portugal, Qatar, Romania, Russian Federation, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Somalia, South Africa, South Georgia and the South Sandwich
Islands, South Sudan, Spain, Sudan, Sweden, Switzerland, Syria, the Faroe Islands, Tunisia, Turkey, Ukraine, United Arab Emirates, United Kingdom, Venezuela, Western Sahara, Yemen, Zimbabwe or other restricted jurisdictions.
Any accounts that are found to breach this clause will be immediately terminated and their balances forfeited.
2.8 We reserve the right to terminate any
affiliate account where the Terms and Conditions have been breached.
3.1 As an Affiliate, you can use various methods for referring new customers including bonus codes (entered by players
at registration) and tracking links (used with the banners you host).
3.2 The event of a player registering
through one of the Affiliate’s trackers as mentioned above shall indicate a referral and their accounts will be considered affiliated with the Affiliate’s account.
3.3 The Affiliate’s tracking link will be saved in the customer’s browser cookies for 30 days and processed whenever the
registration takes place. We shall not be responsible for cases when customers delete their cookies by accident or intent.
3.4 Twin may refuse any applicant New Customer or close a New Customer’s account to comply with Twin’s policies.
4.1 Registered Twin Affiliates will earn commission based on numbers of New Depositing Customers.
4.2 Calculation of Twin Affiliate Commission.
The standard commission structure is as follows:
0-5 NDCs = 25%
6-15 NDCs = 30%
16-35 NDCs = 35%
36+ NDCs = 40%
The Affiliate will receive commission per New Depositing Customer. The commission is based on a month to month scheme and can increase or decrease the following calendar month depending on the amount NDCs.
4.3 After 3 consecutive months a bonus of 5% will be added to your commission. The following are examples of how the achievement system works:
3 Consecutive months providing 8 NDCs = 30%
2 Consecutive months providing 8 NDCs and
3rd month providing 16 NDCs = 35% + 5%
2 consecutive months at level 4 and 3rd
month at level 3 = 35% + 5%
4 consecutive months at level 4 and 5th
month at level 2 = 30% + 5%
4.4 Customized achievements and rewards may
be offered to the Affiliate on a case to case basis.
5.1 We will facilitate payment of agreed Commissions. We reserve the right to change payment options and payment terms
at any time and for any reason.
5.2 In order to receive payments, a minimum threshold of €100 euros is applied. Payments below this amount are not processed but rolled over to the following month until the required minimum is met. For payments by bank transfer a minimum payment amount of €500 is applicable. If you have any issues or special requests, please send an email to your appointed Affiliate Manager.
5.3 Different payment options are available (skrill neteller, bank wire) for our Affiliates. To receive payments via Bank Transfer an invoice must be sent to firstname.lastname@example.org
5.4 No payment shall be due if we have reasons to believe that the traffic generated by the Affiliate is illegal or is in breach of the Agreement.
5.5 The Affiliate agrees to return all Commissions received based on false or fraudulent transactions and replace all costs and losses in relation to such transactions. This includes legal fees and costs.
5.6 Twin Affiliates does not enforce Negative Carry Over.
6.1 The Affiliate is fully responsible for making sure that the content of their advertisements and website is updated, compliant, factual and contains no misleading information; is not offensive, obscene or illegal; is published using legitimate channels excluding spam, incentives, fraud, or uncompliant methods.
6.2 Twin is a regulated operator holding MGA and SGA licenses and is fully compliant in all the jurisdictions where it conducts its business. It is entirely an Affiliate’s responsibility to adhere to all the laws and regulations governing specific territories targeted by Affiliate’s advertising activities and to stay up to date with any changes in such regulations. Twin shall not be liable in any form whatsoever for any cases when an Affiliate may breach a specific market law or regulation.
6.3 The Affiliate is fully responsible to ensure that the content of their advertisements and website in the German market is totally compliant with the current gambling regulations in Germany and that no words ‘Casino’ or ‘Casinospiele’ are used in any association with the Twin brand whatsoever. No jackpot, table games or live games are to be advertised in the German market in association with the Twin brand as Twin does not offer these games on the territory of Germany. The Affiliate is obliged to stipulate the following for all the customers residing on the territory of Germany that are willing to open an account on Twin website:
a) that a maximum deposit option of up to 1,000€ a month is applied on registration;
b) that all accounts have to be verified within 72 hours. A deposit limit of 100€ applies until the verification is done.
All Email and SMS affiliate campaigns in Germany must be approved in advance and in writing with your Affiliate Manager. All advertising activities are to be discussed with your Affiliate Manager.
Please note that the guidelines in this clause 6.2 of the Terms and Conditions apply to the German market only.
6.4 We may carry out checks as to the sources of traffic and cancel a profit pay-out should the traffic be gained by any of the prohibited methods.
6.5 We reserve the right to freeze the Affiliate’s account and/or deduct money from the Affiliate if any traffic is deemed to have been referred through fraudulent means or in breach of the terms and conditions of the Agreement.
6.6 The Affiliate shall not register or purchase domain names similar or identical to the trademarks of Twin, or which include the word or variations of ‘Twin’. The Affiliate shall neither use the Twin logo, copyrights, or trade name as keywords. Any breach of this clause may result in punitive damages in accordance with the law, as the Company will seek to protect its interests from abuse.
6.7 We shall reserve the right to terminate the Affiliate Program if any of the above points are violated.
6.8 Twin reserves the right to cancel a commission at its sole discretion for a suspicious player that has been flagged as possible fraud by our internal system. Fraudulent players, if individual or groups, shall not be taken into account when calculating a commission and will be removed from the affiliate account immediately.
Commission for such players will be cancelled and the affiliate account may be closed.
6.9 Incentivized / cashback traffic is not allowed unless specifically approved by Twin beforehand.
7.1 Any means of direct marketing including but not limited to SMS and E-mail marketing should be agreed on and approved by your Affiliate Manager. Moreover, any such communication may be only sent to customers who have expressively agreed to
opt-in for receiving promotions. Applicable GDPR guidelines should be followed at all times.
7.2 It is strictly prohibited to display any marketing material that might be found as soliciting any illegal activities or any criminal or anti-social behavior. Neither should it display gambling as means of income or investment activity. At all times the marketing material used by the Affiliate should be in accordance with Twin’s policy on Responsible Gambling.
7.3. The Affiliate should only use marketing materials supplied or approved by Twin. Moreover, it is the Affiliate’s obligation to notify Twin’s Account Manager about the exact URLs, landing pages and banners used to promote Twin.
7.4 In case of social media advertising, all posts should have a prior approval by Twin, should follow the advertising guidelines of the channel where such posts are displayed and target exclusively users that are 18 years of age or above.
7.5. All of the above terms and conditions also apply to streamer affiliates. Streamer affiliates have responsibility to comply with all of Twin’s policies, not to divulge any misleading or false information about Twin and its applicable offers and promotions and not to display any inappropriate or anti-social behavior during the stream promoting Twin. Streaming activities should be in accordance with Twin’s policy on Responsible Gambling.